Total Life Changes stands behind all of its product offerings. If, for any reason, you are not completely satisfied with any product, you may return it within 30 days from the date of delivery for a full refund or product exchange.
Returns are subject to the following guidelines
- Exchanges for the same product will be made for products that may have been damaged in transit.
- Products ordered for the first time may be returned within thirty (30) days of delivery for a full refund, less shipping, and handling.
- For all other orders, returns of all unopened and resalable products** may be returned within (30) days of delivery for a full refund, less shipping, and handling.
- Products returned more than thirty (30) days from the delivery date are not eligible for a refund.
- Packages returned due to unsuccessful deliveries (i.e., three (3) delivery attempts, customer moved, customer provided incorrect or incomplete address) may be subject to additional shipping and handling charges to have the product resent.
- Commissions of any type paid to Life Changers (independent representatives) on products that are ultimately returned to TLC for a refund will be deducted from future commission payments.
- Returns of more than $1000.00 within one (1) year may result in termination of a Life Changer’s account.
An RMA (Return Merchandise Authorization) form is necessary for a return to be processed. The RMA form can be found here. Suppose a package is returned without the RMA form. In that case, the information will be documented, and the customer or Life Changer will be required to contact Customer Support at 888-TLC-9970 (888-852-9970). Unauthorized credits will not be issued when a package is returned.
Business Opportunity Return Policy:
A Life Changer who cancels their account within thirty (30) days of enrollment may return unused products in unopened and resalable conditions for a full refund, less shipping, and handling.
**Certain products may contain pre-packaged, individual servings. To be eligible for a refund, the product, in its entirety, must be unopened. For our customer’s convenience, TLC has also created specialty kits containing multiple products. Unopened and resalable components of a kit may be returned for a refund.
Policy updated as of 9/24/2020